Reviews are a powerful tool used by both potential customer and employees. Responses to reviews help understand customers’ motivations. Most people want to achieve the same goal: do a great job and be rewarded for their efforts. So, why shouldn’t companies take the time to respond to reviews? A good response to a review is factual, neutral and manages to empathize with the customer. It’s important to always remain calm and friendly and thank them for their feedback or resolve any issues. Remember, reviews are public and other people can read them. Therefore, it is important that you always remain professional and present your business in a good light.
Examples created by neuroflash
Thank you for your feedback. We apologize for the inconvenience you experienced with the product. Please contact our customer service so that we can solve the problem for you.
Thank you for your feedback. We apologize that you are dissatisfied with our product. Please contact our customer service so that the matter can be resolved.
Thank you for your feedback. We are aware that you are disappointed and would like to apologize. Please contact our customer service at firstname.lastname@example.org so that we can assist you.
How to write a good brief to get the best AI suggestions
Your brief is extremely important so that neuroflash can write high-quality texts for you. The more precise your brief, the better the AI-written texts. Our rule of thumb is: 1-2 precise sentences or 1-3 meaningful and coherent keywords (separated by commas!). You should ask yourself the following questions for a good brief: What makes your product special? Who is it for? What is important information that should be addressed in the AI-written texts?
Copy and paste the review you want to respond to in this text box.
Intention of Answer
State the intention of your response to the review. Do you want to inform the customer, appease him or thank him? Do you want to ask again why the customer left the review and perhaps offer a discount for a negative review?
Good Brief Example
Thank for the feedback and draw attention to customer service in case of problems