The future of chatbots: What they are, how they work, and why they matter
Image by Mohamed Hassan from Pixabay When it comes to customer service, chatbots are some of the most popular programs. They’re customer-facing and can be available 24/7, and they have grown exponentially in the past few years. A chatbot is a computer software that produces human language, either verbally or orally. It uses natural language … Continued